We want you to feel confident shopping with us. Our refund and returns policy is designed to ensure that our customers receive high-quality products and a seamless experience. Here’s how it works:

Returns

• 30-Day Return Window: You have 30 days from the date of purchase to request a return or exchange.

• Eligibility: Items must be unopened, unused, and in the original packaging. Due to health and safety regulations, opened items cannot be returned.

• Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

• Non-Returnable Items: We cannot accept returns on perishable items, personal care products, gift cards, or certain health items.

To initiate a return, please keep your receipt or proof of purchase.

Refunds

• Approval Process: Once we receive your return, we will inspect it and notify you via email regarding the status of your refund.

• Payment Processing: Approved refunds will be processed back to your original payment method within a few business days.

If your refund is delayed, please check with your bank or credit card provider as processing times can vary.

Exchanges

• Defective or Damaged Items: If your item is defective or damaged, we’ll gladly replace it with the same item. Contact us at cherylf@impalahealth.co.za, and send the item to:

Impala Health Shop Shop 22, Lemon Tree Shopping Centre

Swartkoppies Road, New Market Alberton, 1449

Shipping Returns

• Return Shipping Costs: You are responsible for covering the shipping costs for returning items. Shipping fees are non-refundable.

• Shipping for High-Value Items: For items of higher value, we recommend using a trackable shipping service or purchasing insurance.

Need Help?

If you have any questions about returns or refunds, reach out to us at cherylf@impalahealth.co.za. We’re here to assist you.